Shipping, Returns & Product Policy
Shipping & Dispatch: Orders placed Monday to Friday will be dispatched within 24 hours. Orders placed during weekends or public holidays will be dispatched on the next business day. Delivery is expected within 3–5 business days after dispatch within New Zealand.
Returns & Change of Mind: We do not accept returns for change of mind. This does not affect your rights under New Zealand consumer law.
Faulty Items & Replacements: Our power banks and universal travel adapters are tested before dispatch. If either item is faulty, please contact us. We will arrange a return and, where appropriate, provide a replacement at no cost. You do not need to return the entire pack for an issue affecting one item. All remedies are subject to your rights under New Zealand consumer law.
Product Variations: We aim to supply the exact products shown in our website photos. However, supplier availability may occasionally result in slight differences in appearance, colour or design. Any substitute will be similar in purpose and functionality.
Incorrect Items: If you receive an incorrect item, please contact us so we can resolve the issue in accordance with your rights under New Zealand consumer law.
Term & Conditions
Last updated: 15 October 2026
Welcome to Trip Ready. By placing an order through our website, you agree to the following terms and conditions.
1. Orders & Payment
All orders are subject to product availability and payment confirmation. We reserve the right to contact you if there is an issue with your order.
2. Pricing
All prices are displayed in New Zealand dollars (NZD). Any applicable taxes and delivery charges will be shown at checkout.
3. Shipping & Delivery
Orders placed Monday to Friday will be dispatched within 24 hours. Orders placed during weekends or public holidays will be dispatched on the next business day. Delivery within New Zealand is expected to take 3–5 business days after dispatch. Delivery times are estimates and may be affected by courier delays or circumstances beyond our control.
4. Returns & Faulty Products
We do not accept returns for change of mind. Faulty, damaged or incorrectly supplied products will be handled in accordance with our Shipping, Returns & Product Policy and applicable New Zealand consumer law.
5. Product Descriptions
We aim to ensure all product descriptions and photos are accurate. However, slight variations in appearance, colour or design may occur due to supplier availability. Any substitute will be similar in purpose and functionality.
6. Liability
Nothing in these terms excludes or limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
7. Privacy
We handle personal information in accordance with our Privacy Policy.
8. Contact Us
If you have any questions about these terms or your order, please contact us through the contact details provided on our website.
Trip Ready reserves the right to update these terms when necessary. Any updates will be published on this page.
Privacy Policy
Last updated: 20 October 2026
Trip Ready respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
When you place an order or contact us, we may collect your name, delivery address, email address, phone number and order details. Payment information is processed through the payment provider used on our website.
2. How We Use Your Information
We use your information to process orders and payments, arrange deliveries, communicate with you about your order and provide customer support.
3. Sharing Your Information
We only share your information when necessary to operate our business, such as with payment providers, courier companies and website service providers, or when required by law. We do not sell your personal information.
4. Protecting Your Information
We take reasonable steps to protect your personal information against loss, unauthorised access, use or disclosure.
5. Accessing or Correcting Your Information
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate.
6. Cookies & Website Services
Our website or third-party services may use cookies or similar technologies to support website functionality and improve your browsing experience.
7. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us using the contact details provided on our website.
We may update this policy from time to time. Any changes will be published on this page.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.